Contact

Contact us for any questions you may have, we will be happy to help you.

  • When will my order be shipped?

    Your order will be shipped within 1-5 business days, as each piece is made to order. At Wintera, we care about taking conscious care of each product, avoiding waste and possible damage that can arise with storage. Our approach ensures that you receive a jewel made especially for you, with the utmost care and respect for the process.

  • Do you offer custom designs?

    We offer custom designs at an additional cost, where every detail carries the unique essence and creativity of Valeria Guerra. We make sure that each piece reflects your personal style, while Valeria adds her artistic vision to each creation, making each jewel something truly special and exclusive. To make these designs, it is necessary that you contact us and each piece will be individually quoted at the time, ensuring that it fits your needs and preferences. We love collaborating with you to bring to life a unique jewel that is not only beautiful, but also tells a story and resonates with your personality.

  • How do I measure my ring size?

    Wintera uses standard US ring sizes. Please refer to our measurement chart or the ruler found in our size guide here .